post-sales
Scale customer success with interactive video guidance
Onboard, educate, and support customers with interactive video guidance that scale - without scaling headcount
Powering hundreds of thousands of user experiences
Powering hundreds of thousands of user experiences
from onboarding to renewal
Why Success teams choose Saltfish
Scale customer onboarding
Get every customer to value faster
Replace repetitive onboarding calls with interactive walkthroughs that guide customers to success on their own time
Scale customer onboarding
Get every customer to value faster
Replace repetitive onboarding calls with interactive walkthroughs that guide customers to success on their own time
Scale customer onboarding
Get every customer to value faster
Replace repetitive onboarding calls with interactive walkthroughs that guide customers to success on their own time
Get every customer to value faster
Replace repetitive onboarding calls with interactive walkthroughs that guide customers to success on their own time
Drive product adoption
Make sure customers use what they pay for
Keep customers engaged with new features through interactive video walkthroughs that show exactly how to get value
Drive product adoption
Make sure customers use what they pay for
Keep customers engaged with new features through interactive video walkthroughs that show exactly how to get value
Drive product adoption
Make sure customers use what they pay for
Keep customers engaged with new features through interactive video walkthroughs that show exactly how to get value
Make sure customers use what they pay for
Keep customers engaged with new features through interactive video walkthroughs that show exactly how to get value
Reduce support tickets
Answer questions before they're asked
Proactive in-context guidance helps customers help themselves, without having to schedule a call or submit a ticket
Reduce support tickets
Answer questions before they're asked
Proactive in-context guidance helps customers help themselves, without having to schedule a call or submit a ticket
Reduce support tickets
Answer questions before they're asked
Proactive in-context guidance helps customers help themselves, without having to schedule a call or submit a ticket
Answer questions before they're asked
Proactive in-context guidance helps customers help themselves, without having to schedule a call or submit a ticket
outcomes
Customer education that scales
70%
reduction in onboarding calls
9.5x
more memorable than static docs
41%
increase in feature new adoption
use cases
Support customers at every touchpoint
Share over slack or email
Send personalized Loom-like walkthroughs to answer customer questions in seconds
Share over slack or email
Send personalized Loom-like walkthroughs to answer customer questions in seconds
Share over slack or email
Send personalized Loom-like walkthroughs to answer customer questions in seconds
Share over slack or email
Send personalized Loom-like walkthroughs to answer customer questions in seconds
Embed in help channels
Turn help articles into interactive experiences that actually solve the problem
Embed in help channels
Turn help articles into interactive experiences that actually solve the problem
Embed in help channels
Turn help articles into interactive experiences that actually solve the problem
Trigger in-product
Launch walkthroughs based on customer behavior to guide them through key workflows
Trigger in-product
Launch walkthroughs based on customer behavior to guide them through key workflows
Trigger in-product
Launch walkthroughs based on customer behavior to guide them through key workflows
Title goes here in new user activation
Description goes here that is maximum 2 rows long, ideally the title is only 1 actually.
Title goes here in new user activation
Description goes here that is maximum 2 rows long, ideally the title is only 1 actually.
Trigger in-product
Launch walkthroughs based on customer behavior to guide them through key workflows
Trigger in-product
Launch walkthroughs based on customer behavior to guide them through key workflows
"Our CS team used to spend 70% of their time on basic onboarding. They now dedicate that time to growing accounts"
Nicholas Sjögren
CEO & Co-founder
"Our CS team used to spend 70% of their time on basic onboarding. They now dedicate that time to growing accounts"
Nicholas Sjögren
CEO & Co-founder
"Our CS team used to spend 70% of their time on basic onboarding. They now dedicate that time to growing accounts"
Nicholas Sjögren
CEO & Co-founder
"Our CS team used to spend 70% of their time on basic onboarding. They now dedicate that time to growing accounts"
Nicholas Sjögren
CEO & Co-founder
FAQ
Frequently asked questions
Is it real video or AI video?
We support both traditional video and generating video using AI.
How does implementation look?
Saltfish is implemented as a script, either through 1) Google Tag Manager 2) Npm package library 3) Script tag and takes no more than 10 minutes. After this, non-technical people can build and launch video experiences without ever involving a developer again
What type of analytics can I track?
Analytics is optional, but by default Saltfish tracks all engagement data. This includes: 1) Sessions 2) Starts 3) Completes 4) Drop-offs for every single video.
How can i use the videos?
Customers typically 1) Trigger in-product 2) Embed in help centers 3) Add to onboarding emails 4) Share over email/slack internally and externally with customers
How can i try this?
Sign up and try yourself, it's completely free!
Is it real video or AI video?
We support both traditional video and generating video using AI.
How does implementation look?
Saltfish is implemented as a script, either through 1) Google Tag Manager 2) Npm package library 3) Script tag and takes no more than 10 minutes. After this, non-technical people can build and launch video experiences without ever involving a developer again
What type of analytics can I track?
Analytics is optional, but by default Saltfish tracks all engagement data. This includes: 1) Sessions 2) Starts 3) Completes 4) Drop-offs for every single video.
How can i use the videos?
Customers typically 1) Trigger in-product 2) Embed in help centers 3) Add to onboarding emails 4) Share over email/slack internally and externally with customers
How can i try this?
Sign up and try yourself, it's completely free!
Is it real video or AI video?
We support both traditional video and generating video using AI.
How does implementation look?
Saltfish is implemented as a script, either through 1) Google Tag Manager 2) Npm package library 3) Script tag and takes no more than 10 minutes. After this, non-technical people can build and launch video experiences without ever involving a developer again
What type of analytics can I track?
Analytics is optional, but by default Saltfish tracks all engagement data. This includes: 1) Sessions 2) Starts 3) Completes 4) Drop-offs for every single video.
How can i use the videos?
Customers typically 1) Trigger in-product 2) Embed in help centers 3) Add to onboarding emails 4) Share over email/slack internally and externally with customers
How can i try this?
Sign up and try yourself, it's completely free!
Is it real video or AI video?
We support both traditional video and generating video using AI.
How does implementation look?
Saltfish is implemented as a script, either through 1) Google Tag Manager 2) Npm package library 3) Script tag and takes no more than 10 minutes. After this, non-technical people can build and launch video experiences without ever involving a developer again
What type of analytics can I track?
Analytics is optional, but by default Saltfish tracks all engagement data. This includes: 1) Sessions 2) Starts 3) Completes 4) Drop-offs for every single video.
How can i use the videos?
Customers typically 1) Trigger in-product 2) Embed in help centers 3) Add to onboarding emails 4) Share over email/slack internally and externally with customers
How can i try this?
Sign up and try yourself, it's completely free!
Try Saltfish today
Completely free, no credit card